My customer completed personalizing their item, then realized an error and needs to correct it. How can I enable them to make changes to their item?

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  • My customer completed personalizing their item, then realized an error and needs to correct it. How can I enable them to make changes to their item?

Open up your customer’s order info in Orders dashboard, then choose Mark All Items as Incomplete from the drop-down box and click Change Order Status (RH side). This will keep all of your customer’s edits, but will allow them to log back into Corjl and make any changes they might need.

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