Frequently Asked Questions

Read through our FAQs to get quick answers to the most common questions. For detailed information, see our Seller Support Center, view the Features page or contact support@corjl.com to get help from our friendly and knowledgeable support team.

How do I connect Corjl to my Etsy or Shopify store?

After signing up, follow the prompts to connect your Etsy shop. If you want to connect to Shopify, please contact support and we will enable Shopify for your account (support@corjl.com).¬† Once your shop is connected, orders won’t be created in Corjl until you link individual designs to the listings in your shop.

Does Corjl work with physical products?

Yes! Corjl allows your customers to visualize t-shirts, mugs, doormats, whatever you want. You can add an image of the product as the background and instructions that aren’t part of the final file but clearly define the editable area for your customers.¬†Customers personalize and preview the design on screen.¬† When they complete the design, the final file is emailed to you with no further editing required!

Can customers print their own designs?

Yes, you can choose whether customers download and print.  If you will be printing and shipping items, completed designs will automatically be emailed to you when your customer approves their design.

How do customers access their items to personalize after purchasing?

There are 2 ways customers can access their purchased items. After purchasing an item in your shop, Corjl will immediately send out an email message to the customer. The message will contain a link, which they can use to open their items in Corjl. Customers can also go directly to Corjl.com to access their purchased items.

Can customer's items be accessed and personalized on a handheld device?

Yes, basic edits can be made using mobile devices. Customers can change text, move objects around, replace images and download using a phone or handheld device. If customers want to make additional changes, they will need to use a desktop or laptop computer.

Does Corjl integrate with Shopify or other E-commerce platforms?
Yes, Corjl is now integrated with Shopify and future integrations will be available.
Can I use Corjl if I don't have an Etsy or Shopify store?

Yes, you can manually create an order with the customer email. When the order is created, an email will be sent to the customer with a link for them to login and access their item on Corjl. 

Can I connect multiple shops to one Corjl account?

You can connect your Shopify and Etsy store to the same Corjl account. If you have a second shop from either Etsy or Shopify, you’ll need to set up a separate Corjl account. Please contact us to learn more about a multi-shop discount we currently offer.

Does Corjl work the same with Etsy Pattern websites?
Yes, Etsy Pattern websites pull directly from your Etsy shop inventory through a feed and retain the same Etsy Order ID numbers and functionality as if the purchase is made directly on Etsy.com

 

What will customers be able to personalize or change?

Customers can change and personalize any editable text. You choose whether customers can add text boxes, add or replace images, duplicate art boards and move elements around.

Are transaction fees based on orders or items within an order?
Charges are per order and not per item in the order.

 

Can I upload my own fonts and graphics?

 

Yes, you can upload your own fonts (OTF, TTF and WOFF) and images (JPG, PNG, SVG and GIF) to the platform. Please note that many fonts/graphics require a special license (Server or Product Creation) if your customers will be using them to personalize their own items.

We’ve teamed up with Creative Fabrica to bring you hundreds of server-licensed fonts for a small monthly subscription!¬†Learn More Now.

For your convenience, you can also choose to use fonts from our Font Gallery, which includes a collection of over 600 popular fonts. These fonts can be used on Corjl without any special licensing.

 

Why do my customers need to create a separate Corjl login?
To comply with the recent GDPR mandates, customers must accept the terms of use on the Corjl website and in doing so, we need them to create a seperate login to have a record of them accepting the terms. An advantage of this is their ability to see see all of their orders they have created using Corjl in one dashboard.

Does Corjl offer any printing or dropshipping services?
No, we do not offer any dropshipping or printing services at this time.

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If we didn’t answer all of your questions, feel free to drop us a line anytime.

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