Frequently Asked Questions

Can I start using Corjl immediately after signing up?
Yes. After signing up, you will need to connect your shop to the Corjl platform, then you can upload elements, create designs and start selling right away.
What file formats can I upload onto Corjl?

Corjl currently supports JPG, PNG and SVG formats. 

Can I upload my own fonts?

 

Yes, but before uploading a font onto Corjl, please be sure that you have the proper licensing. Many fonts require a special license (Server or Product Creation) if your customers will be using them to personalize their items.

We’ve teamed up with Creative Fabrica to bring you hundreds of server-licensed fonts for a small monthly subscription!¬†Learn More Now.

You can also choose to use fonts from our Font Gallery, which includes a collection of over 600 popular fonts for your convenience. The fonts provided can be used on Corjl without any special licensing.

 

Can customer's items be accessed and personalized on a handheld device?
Yes, many edits can be made using mobile devices. Customers can change text, move objects around, add images and download using a phone or handheld device. If customers are personalizing more complicated designs, need to change text size, color or style, they will need to use a desktop or laptop computer.
Can Corjl be used for my physical products I personalize and ship?

Yes! Corjl can allow your customers to visualize t-shirts, mugs, doormats, whatever you want. You can add an image of the product as the background and instructions that aren’t part of the final file but clearly define the editable area for your customers.¬†Customers personalize and preview the design on screen.¬† When the complete the design, the final file is read to be sent to your printer, with no further editing required!

Can customers demo items before purchasing?
Yes! You can provide a link in your Etsy listing for customers to demo an item before purchasing. The customer will be able to do everything but save and download.
How do customers access their items to personalize after purchasing?
There are 2 ways customers can access their purchased items. After purchasing an item in your shop, Corjl will immediately send out an email message to the customer. The message will contain a link, which they can use to open their items in Corjl. Customers can also go directly to Corjl.com and enter their Etsy email address and order number to access their items.
What will customers be able to personalize or change?
Customers can change and personalize text, add text boxes, add or replace images, duplicate art boards and move other elements around. You control which items can be edited on each design. Also, your customers will not have access to your entire font list. You can choose the fonts your customers will see and select from in each design.
Can customers upload and add images to their items?
Yes, customers can add or replace images.
Can customers print their items? How does it work if I ship and print?
You can allow customers to download and print their own items (JPG, PNG or PDF). If you will be processing and shipping items, you’ll be able to see when items have been marked as complete by your customers and are ready for processing.
Can I access a customer’s account to assist, or make changes to their purchased items?
Yes, you can login to your customer’s accounts and personalize their items. You can also add or delete items.
Does Corjl work the same with Etsy Pattern websites?
Yes, Etsy Pattern websites pull directly from your Etsy shop inventory through a feed and retain the same Etsy Order ID numbers and functionality as if the purchase is made directly on Etsy.com

 

Can customers delete pages in designs with multiple artboards?
Customers won’t have the option of deleting the additional artboard (or choosing not to print it). We recommend setting it up as a single artboard with 2 pages. Then the customer can choose to print one or both sides.

 

Does Corjl integrate with Shopify or other E-commerce platforms?
Currently, you can do manual orders on your website where you send the customer a manual link to the design. We will be integrating with Shopify and other  e-commerce platforms by the end of 2018.
Does Corjl charge for each template or can multiple templates be grouped into one party pack?
Yes, you can group as many templates into a single party pack, or item. There are no limitations on the number of templates you can offer.
How do you use the Direct Link Feature?

The Direct Link option allows customers to create an order via a URL link provided by you. The link is convenient if you want to provide a ‘freebie’ for your customer base outside of Etsy. You can use the link to post on Facebook, provide in an email, etc.¬† Demo a live direct link here:

https://www.corjl.com/orders/c/O93J3A/436

Why do my customers need to create a separate Corjl login?
To comply with the recent GDPR mandates, customers must accept the terms of use on the Corjl website and in doing so, we need them to create a seperate login to have a record of them accepting the terms. An advantage of this is their ability to see see all of their orders they have created using Corjl in one dashboard.

Should I list Corjl as a Production Partner in Etsy?

No, Corjl does not count as a production partner.  A production partner (or manufacturer) is anyone (who’s not a part of your Etsy shop) who helps you physically produce your items. Examples of production services include, but are not limited to, printing, 3D-printing, casting, plating, engraving, cutting and sewing, and finishing.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.