My customer approved their proof, then realized an error and needs to correct it. How can I enable them to make changes to their item?

  • Support Home
  • Order Management
  • My customer approved their proof, then realized an error and needs to correct it. How can I enable them to make changes to their item?

Find your customer’s order info in the Orders tab, then choose Mark All Items as Incomplete from the drop-down box (under Order Options) and click Change Order Status. This will keep all of your customer’s edits, but will allow them to make any changes they might need.