I forgot to connect a listing ID from my Etsy/Shopify shop to the corresponding Corjl listing, and a customer ordered the listing. How can my customer access their purchased item to personalize?

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  • I forgot to connect a listing ID from my Etsy/Shopify shop to the corresponding Corjl listing, and a customer ordered the listing. How can my customer access their purchased item to personalize?

If you sold a listing in your shop that is not connected to a Corjl listing, you will need to create the order manually. To create a manual order, open up the Orders tab, then select Create New Order. Enter the customer’s email, check the box that says Send Email, add the purchased listing, then save. The manual order will show up in your orders.

To find out more about creating manual orders, visit this link here: https://www.corjl.com/features/external-orders/

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